SIPFLEX HELP
Run your trunk with fewer support tickets.
Focused account and troubleshooting information for customers operating their own PBX, softswitch or voice application.
- Account and number management
- Billing and call records
- Security guidance
- Evidence-led troubleshooting
HELP BY TASK
What do you need to do?
Platform-specific configuration belongs in Guides. Account operation, porting, security and diagnosis live here.
Getting started
Set up your account, choose a number and connect your own PBX or application.
Account and billing
Understand payments, account credit, records and the separate roles of portal, SIP and API credentials.
Numbers and porting
Order UK numbers and start an online request to transfer a number you already use.
Security and fraud controls
Protect the portal, trunk and customer-controlled PBX or application.
SIP troubleshooting
Work through registration, audio, DTMF and unexpected-call problems methodically.
Contacting support
Send the call evidence and connection details needed for efficient provider-side investigation.
CONFIGURATION GUIDES
Connecting a PBX or application?
Use the platform-first Guides area for Asterisk, 3CX, FreePBX, generic SIP and built-in AI voice profiles.
Browse configuration guidesSupport boundary
We can confirm Sipflex credentials, registration state and provider-side routing. Your PBX, application, firewall and dial plan remain under your control.
What to send support30-DAY FREE TRIAL
New to Sipflex?
Start with a 30-day trial, then follow the getting-started checklist.
No card required.