Keep portal, trunk and API access separate
Your portal login manages the account. SIP connections use their own trunk username and password. Applications can use separately created API users and credentials. Do not put a human portal login into a PBX configuration or application.
| Credential | Used for |
|---|---|
| Portal login | Human access to account, numbers, payments and service settings |
| SIP trunk credentials | SIP registration and authenticated outbound calls |
| API credentials | Applications and account automation |
| Peering address | IP-authenticated SIP connections; this is not a password |
Stored cards and account credit
Open Account → Payments to see the payment options available to the account. A stored payment card can be used for recurring charges and account-credit top-ups. Payment-card details are handled through the payment provider rather than displayed as reusable card data in Sipflex.
Automatic payments and automatic top-ups are different
| Option | What it does |
|---|---|
| Automatic payments | Charges the stored card for recurring account services |
| Automatic top-ups | Adds account credit when the balance falls below the threshold you set |
| Maximum weekly top-up | Limits how much automatic top-up activity can add during a seven-day period |
| Low-credit warning | Sends an account notification when credit falls below the selected level |
Choose the combination that fits the way you use Sipflex. Customers with variable PAYG usage will normally want to pay particular attention to account credit and the top-up threshold.
Review charges and call records
Use the account records area to inspect call activity and charges. For a call investigation, record the calling number, called number, direction, exact UK date and time, and any SIP Call-ID available from your own system.
Inbound calls to standard Sipflex numbers are free. Charges apply to toll-free numbers such as 0800 and to outbound usage according to the selected PAYG rate or bundle.
Keep account notifications current
Keep the account email address accurate and enable the balance notifications appropriate to your usage. Security, payment and fraud-control messages may require prompt action.